Customer Service Representative I
Ithaca, NY Ithaca, NY $18 - $20 an hour $18 - $20 an hour Mon-Fri 8:
00AM 5:
00PM The Customer Service Representative I answers all incoming telephone calls to TCATs front desk/call center; provides transit information to the public; and answers questions or directs the individual to the appropriate staff member for assistance.
This position performs receptionist tasks for the facility and handles other administrative projects as assigned.
As a front line of customer service for TCAT, this position requires an individual who has excellent customer service skills, a professional demeanor, and the ability to communicate tactfully, patiently, and effectively with individuals from diverse backgrounds.
This position requires high-level ability to problem-solve and use sound judgement.
The ability to multi-task effectively with minimal supervision is required.
TCAT, Inc.
is an Equal Opportunity Employer
Qualifications:
High School diploma or equivalent.
Basic computer skills are essential - experience with Microsoft Office Suite required.
1-2 years of related experience; customer service experience preferred.
Excellent customer service skills.
Proven ability to problem-solve and use sound judgement.
Ability to work well with a variety of people in a public setting that requires professionalism, tact and diplomacy.
Excellent communication skills, including active listening.
Ability to work with minimal supervision.
Must be detail-oriented and able to multi-task.
TCAT is an Equal Employment Opportunity employer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
00AM 5:
00PM The Customer Service Representative I answers all incoming telephone calls to TCATs front desk/call center; provides transit information to the public; and answers questions or directs the individual to the appropriate staff member for assistance.
This position performs receptionist tasks for the facility and handles other administrative projects as assigned.
As a front line of customer service for TCAT, this position requires an individual who has excellent customer service skills, a professional demeanor, and the ability to communicate tactfully, patiently, and effectively with individuals from diverse backgrounds.
This position requires high-level ability to problem-solve and use sound judgement.
The ability to multi-task effectively with minimal supervision is required.
TCAT, Inc.
is an Equal Opportunity Employer
Qualifications:
High School diploma or equivalent.
Basic computer skills are essential - experience with Microsoft Office Suite required.
1-2 years of related experience; customer service experience preferred.
Excellent customer service skills.
Proven ability to problem-solve and use sound judgement.
Ability to work well with a variety of people in a public setting that requires professionalism, tact and diplomacy.
Excellent communication skills, including active listening.
Ability to work with minimal supervision.
Must be detail-oriented and able to multi-task.
TCAT is an Equal Employment Opportunity employer.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
