Temporary IT Support Assistant: SC Johnson College of Business
Ithaca, NY Ithaca, NY Temporary Temporary Estimated:
$41.
6K - $52.
7K a year Estimated:
$41.
6K - $52.
7K a year 1 day ago 1 day ago 1 day ago Temporary IT Support Assistant:
SC Johnson College of Business APPLY Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds.
We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
Our College:
Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution.
The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education:
the Charles H.
Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration.
Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business:
flexible, collaborative, and cross-disciplinary.
The college community includes 232 research faculty, 46,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students.
The SC Johnson College of Business has an unparalleled resource base from which to draw-within the college, Cornell Tech in New York City, and Cornell University broadly.
Our Team:
The SC Johnson College of Business IT team plays a critical role in the success of the college by providing the technology and systems required to fulfill its mission.
We partner with our colleagues to bridge organizational business needs with technological solutions to shape innovative solutions for world class business education and research.
This Position:
As part of the SC Johnson College of Business IT team, this position reports directly to the Associate Director of Client Services with a dotted line reporting relationship to the Associate Director of Instructional & Collaborative Technologies.
It is a dual role that is responsible for providing essential end-user support and maintenance for our desktop computing environments as well as providing audio visual support in classrooms and conference rooms.
Key responsibilities of the position consist of:
Desktop Support (75%):
Provide end-user support and maintenance within the college desktop computing environment.
Install, diagnose, repair, maintain, and upgrade PC/Mac hardware and equipment to ensure optimal workstation performance.
Support devices running complex business systems for all functional needs.
Manage a ticketing queue system, updating the status and communicating on a regular basis with stakeholders on their issue or service request.
Identify, investigate and resolve moderate to highly complex user questions regarding PC/Mac and peripherals.
Assist with policy-setting, research and planning for the Client Services team.
Provide guidance, advice, or information to others within the IT team.
Provides limited server support.
Linux experience desired.
Ability to be provide quality customer service.
AV Support (20%):
Troubleshoot and resolve both simple and complex problems with classroom technology systems including, but not limited to, digital audio processing systems, classroom control systems, video conferencing, integrated webinar, lecture capture and computer systems, in a timely, effective manner.
Provide end-user training to faculty and others who use the building AV systems in the most effective use of the technology.
Manage the problem/request queue to ensure response time and follow up is performed per established guidelines.
Maintain inventory of classroom and loaner computers.
Work autonomously but escalate difficult problems to Associate Director of Instructional Technologies.
Other (5%):
Other duties as assigned.
Required
Qualifications:
Bachelor's Degree or equivalent with 2-4 years of relevant desktop support and/or AV experience.
Strong skills in computer hardware/software support.
Excellent customer service and a high degree of responsiveness and problem-solving skills are a must.
Strong verbal and written communication and interpersonal skills.
Ability to work in a team, or independently, completing tasks in a timely manner.
Preferred
Qualifications:
Bachelor's degree in computer science with a minimum of 5 years of desktop support and administration for PC's/Mac's.
Experience with hardware/software support in a computer lab environment.
This position is not eligible for visa sponsorship or relocation assistance.
This is a fixed term, one year, full time benefits eligible position To explore the full range of Cornell Employee Benefits further follow the link:
Cornell Benefits.
Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:
Temporary System Engineering and Operations - SP Job Family:
Temporary Information Technology Level:
No Grade - Hourly Pay Rate Type:
Hourly Pay Range:
Refer to Posting Language Remote Option Availability:
Fully Onsite Company:
Contact Name:
Theresa Lynch Job Titles and Pay Ranges:
Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile.
The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline (faculty pay ranges reflects 9-month annual salary) To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.
Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement.
To learn more about Cornell's union wages, see Union Pay Rates.
Current Employees:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password.
Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.
You can upload documents either by dragging and dropping them into the dropbox or by using the upload icon on the application page.
For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.
edu.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.
edu.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor.
You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:
30 a.
m.
- 4:
30 p.
m.
to use a dedicated workstation to complete an online application.
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here.
This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage.
We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities.
We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations.
Cornell University is an innovative Ivy League university and a great place to work.
Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
2023-05-23.
Estimated Salary: $20 to $28 per hour based on qualifications.
$41.
6K - $52.
7K a year Estimated:
$41.
6K - $52.
7K a year 1 day ago 1 day ago 1 day ago Temporary IT Support Assistant:
SC Johnson College of Business APPLY Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds.
We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
Our College:
Leading at the intersection of people, business, and technology, the Cornell SC Johnson College of Business is one of the most comprehensive business schools in the nation and includes many areas of expertise not found in any other leading institution.
The college is comprised of the university's three accredited business schools, each of which is recognized as among the best in higher education:
the Charles H.
Dyson School of Applied Economics and Management, the Samuel Curtis Johnson Graduate School of Management, and the Cornell Peter and Stephanie Nolan School of Hotel Administration.
Our academic research; industry and community engagement; and undergraduate, graduate, and professional degree programs all reflect the future of business:
flexible, collaborative, and cross-disciplinary.
The college community includes 232 research faculty, 46,000 alumni, and nearly 3,300 undergraduate, professional, and graduate students.
The SC Johnson College of Business has an unparalleled resource base from which to draw-within the college, Cornell Tech in New York City, and Cornell University broadly.
Our Team:
The SC Johnson College of Business IT team plays a critical role in the success of the college by providing the technology and systems required to fulfill its mission.
We partner with our colleagues to bridge organizational business needs with technological solutions to shape innovative solutions for world class business education and research.
This Position:
As part of the SC Johnson College of Business IT team, this position reports directly to the Associate Director of Client Services with a dotted line reporting relationship to the Associate Director of Instructional & Collaborative Technologies.
It is a dual role that is responsible for providing essential end-user support and maintenance for our desktop computing environments as well as providing audio visual support in classrooms and conference rooms.
Key responsibilities of the position consist of:
Desktop Support (75%):
Provide end-user support and maintenance within the college desktop computing environment.
Install, diagnose, repair, maintain, and upgrade PC/Mac hardware and equipment to ensure optimal workstation performance.
Support devices running complex business systems for all functional needs.
Manage a ticketing queue system, updating the status and communicating on a regular basis with stakeholders on their issue or service request.
Identify, investigate and resolve moderate to highly complex user questions regarding PC/Mac and peripherals.
Assist with policy-setting, research and planning for the Client Services team.
Provide guidance, advice, or information to others within the IT team.
Provides limited server support.
Linux experience desired.
Ability to be provide quality customer service.
AV Support (20%):
Troubleshoot and resolve both simple and complex problems with classroom technology systems including, but not limited to, digital audio processing systems, classroom control systems, video conferencing, integrated webinar, lecture capture and computer systems, in a timely, effective manner.
Provide end-user training to faculty and others who use the building AV systems in the most effective use of the technology.
Manage the problem/request queue to ensure response time and follow up is performed per established guidelines.
Maintain inventory of classroom and loaner computers.
Work autonomously but escalate difficult problems to Associate Director of Instructional Technologies.
Other (5%):
Other duties as assigned.
Required
Qualifications:
Bachelor's Degree or equivalent with 2-4 years of relevant desktop support and/or AV experience.
Strong skills in computer hardware/software support.
Excellent customer service and a high degree of responsiveness and problem-solving skills are a must.
Strong verbal and written communication and interpersonal skills.
Ability to work in a team, or independently, completing tasks in a timely manner.
Preferred
Qualifications:
Bachelor's degree in computer science with a minimum of 5 years of desktop support and administration for PC's/Mac's.
Experience with hardware/software support in a computer lab environment.
This position is not eligible for visa sponsorship or relocation assistance.
This is a fixed term, one year, full time benefits eligible position To explore the full range of Cornell Employee Benefits further follow the link:
Cornell Benefits.
Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:
Temporary System Engineering and Operations - SP Job Family:
Temporary Information Technology Level:
No Grade - Hourly Pay Rate Type:
Hourly Pay Range:
Refer to Posting Language Remote Option Availability:
Fully Onsite Company:
Contact Name:
Theresa Lynch Job Titles and Pay Ranges:
Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile.
The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline (faculty pay ranges reflects 9-month annual salary) To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.
Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement.
To learn more about Cornell's union wages, see Union Pay Rates.
Current Employees:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password.
Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.
You can upload documents either by dragging and dropping them into the dropbox or by using the upload icon on the application page.
For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email mycareer@cornell.
edu.
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at equity@cornell.
edu.
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor.
You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:
30 a.
m.
- 4:
30 p.
m.
to use a dedicated workstation to complete an online application.
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here.
This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage.
We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities.
We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations.
Cornell University is an innovative Ivy League university and a great place to work.
Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
2023-05-23.
Estimated Salary: $20 to $28 per hour based on qualifications.
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