Temporary Part-Time Guest Service Agent, The Statler Hotel
Ithaca, NY Ithaca, NY Temporary Part-time Temporary Part-time Estimated:
$28.
8K - $36.
5K a year Estimated:
$28.
8K - $36.
5K a year Temporary Part-Time Guest Service Agent, The Statler Hotel APPLY Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds.
We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
The Statler Hotel at Cornell University announces an opportunity for a Temporary Guest Service Agent to join our Front Office Team.
The Statler Hotel is Four-Diamond Award winning property in the center of the beautiful Ithaca campus.
The role of a Temporary Guest Service Agent:
As a member of the Statler Hotel's Front Office Team, you will create warm, genuine, and personalized experiences, while delivering a world-class level of service to our guests.
Among your duties, you will:
Register and check in guests, fulfill requests, and follow up to ensure complete satisfaction; Monitor room status, assist guests with directions and area information, and maintain detailed guest profiles.
Communicate accurately and clearly within the front office team and with other departments in the hotel; Assist others when help is needed, record and pass on pertinent information from your shift to the incoming staff.
Check guests out of the hotel with a level of service that meets or exceeds guest expectations, while verifying charges and accurately completing the payment process.
Required
Qualifications:
High school diploma or equivalent.
Superior communication skills (verbal and written) and professional phone etiquette.
A warm and enthusiastic personality, always committed to giving your best effort and going above and beyond for others while maintaining a positive attitude.
Basic computer skills.
Valid driver's license.
Available to work variable shifts, which will include evenings, weekends, and holidays.
Able to stand for long periods of time and can lift up to 50 pounds.
Preferred
Qualifications:
Associate's degree.
Proficiency with Microsoft Office Suite.
Knowledge of hotel management systems/revenue management/OTA's (online travel agencies).
Some accounting experience desired.
Rewards &
Benefits:
Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives.
As a Statler Hotel employee, you uniquely reap the benefits of working for Cornell University, a nationally ranked Ivy League institution.
This position is based in Ithaca, NY, in the center of the Cornell University campus.
This position does not qualify for university benefits.
Sponsorship for a work visa is not available for this position.
If interested in applying, please include a cover letter and resume with your application.
The Statler Hotel & The Nolan School of Hotel Administration:
Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University's Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors.
Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only teaching hotel.
With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.
The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world.
As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality--marketing, finance, real estate, operations, and more, all applied to the world's largest and most exciting industry.
Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.
Our Statler Family:
We are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University.
We challenge thinking, while connecting and cultivating people.
Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence.
Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.
Join Us & Apply Today! If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position.
Sponsorship for a work visa is not available for this position.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds.
We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:
Temporary Retail Assistant Job Family:
Temporary Auxiliary Services Level:
No Grade - Hourly Pay Rate Type:
Hourly Pay Range:
Refer to Posting Language Remote Option Availability:
Company:
Contact Name:
Leanna Caloras Job Titles and Pay Ranges:
Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile.
The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline (faculty pay ranges reflects 9-month annual salary) To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.
Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement.
To learn more about Cornell's union wages, see Union Pay Rates.
Current Employees:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password.
Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.
You can upload documents either by dragging and dropping them into the dropbox or by using the upload icon on the application page.
For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email email protected .
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at email protected .
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor.
You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:
30 a.
m.
- 4:
30 p.
m.
to use a dedicated workstation to complete an online application.
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here.
This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage.
We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities.
We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations.
Cornell University is an innovative Ivy League university and a great place to work.
Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
2021-11-05.
Estimated Salary: $20 to $28 per hour based on qualifications.
$28.
8K - $36.
5K a year Estimated:
$28.
8K - $36.
5K a year Temporary Part-Time Guest Service Agent, The Statler Hotel APPLY Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds.
We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
The Statler Hotel at Cornell University announces an opportunity for a Temporary Guest Service Agent to join our Front Office Team.
The Statler Hotel is Four-Diamond Award winning property in the center of the beautiful Ithaca campus.
The role of a Temporary Guest Service Agent:
As a member of the Statler Hotel's Front Office Team, you will create warm, genuine, and personalized experiences, while delivering a world-class level of service to our guests.
Among your duties, you will:
Register and check in guests, fulfill requests, and follow up to ensure complete satisfaction; Monitor room status, assist guests with directions and area information, and maintain detailed guest profiles.
Communicate accurately and clearly within the front office team and with other departments in the hotel; Assist others when help is needed, record and pass on pertinent information from your shift to the incoming staff.
Check guests out of the hotel with a level of service that meets or exceeds guest expectations, while verifying charges and accurately completing the payment process.
Required
Qualifications:
High school diploma or equivalent.
Superior communication skills (verbal and written) and professional phone etiquette.
A warm and enthusiastic personality, always committed to giving your best effort and going above and beyond for others while maintaining a positive attitude.
Basic computer skills.
Valid driver's license.
Available to work variable shifts, which will include evenings, weekends, and holidays.
Able to stand for long periods of time and can lift up to 50 pounds.
Preferred
Qualifications:
Associate's degree.
Proficiency with Microsoft Office Suite.
Knowledge of hotel management systems/revenue management/OTA's (online travel agencies).
Some accounting experience desired.
Rewards &
Benefits:
Cornell has been nationally recognized as an award-winning workplace for our health, wellbeing, sustainability and diversity initiatives.
As a Statler Hotel employee, you uniquely reap the benefits of working for Cornell University, a nationally ranked Ivy League institution.
This position is based in Ithaca, NY, in the center of the Cornell University campus.
This position does not qualify for university benefits.
Sponsorship for a work visa is not available for this position.
If interested in applying, please include a cover letter and resume with your application.
The Statler Hotel & The Nolan School of Hotel Administration:
Located in the heart of a vibrant Ivy League campus, the Statler Hotel is part of Cornell University's Nolan School of Hotel Administration and is the gateway to Cornell University for many visitors.
Inspired by curiosity, the humble spirit of Upstate New York, and the scenic beauty of the Finger Lakes region, the Hotel has earned the dual distinction as the area's only AAA Four Diamond Award-winning property and the Ivy League's only teaching hotel.
With 153 rooms, the Statler Hotel is a full-service property with a conference center, four restaurants and over 16,000 square feet of meeting and banquet facilities.
The Cornell Peter & Stephanie Nolan School of Hotel Administration is the premier school for hospitality education in the world.
As an integral part of the Cornell SC Johnson College of Business, the school is leading the world in teaching and researching the business of hospitality--marketing, finance, real estate, operations, and more, all applied to the world's largest and most exciting industry.
Top faculty, industry leaders, alumni, and students work together to generate new knowledge for the hospitality industry and form the premier network that shapes the industry every day.
Our Statler Family:
We are a team of hospitality professionals who proudly lead the premiere collegiate lifestyle hotel, welcoming the world to the cherished gathering place for those who love Cornell University.
We challenge thinking, while connecting and cultivating people.
Our actions are driven by a collective aspiration to build a culture of collaboration, celebration and excellence.
Our mission is to provide uniquely crafted experiences through personalized connections that will inspire future leaders who will change the world of hospitality.
Join Us & Apply Today! If interested in applying, we welcome you to include a cover letter and resume with your application to highlight your interest and experience for the position.
Sponsorship for a work visa is not available for this position.
Cornell University embraces diversity and seeks candidates who will contribute to a climate that supports students, faculty and staff of all identities and backgrounds.
We strongly encourage individuals from underrepresented and/or marginalized identities to apply.
Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.
University Job Title:
Temporary Retail Assistant Job Family:
Temporary Auxiliary Services Level:
No Grade - Hourly Pay Rate Type:
Hourly Pay Range:
Refer to Posting Language Remote Option Availability:
Company:
Contact Name:
Leanna Caloras Job Titles and Pay Ranges:
Non-Union Positions Noted pay ranges reflect the potential pay opportunity for each job profile.
The hiring rate of pay for the successful candidate will be determined considering the following criteria:
Prior relevant work or industry experience Education level to the extent education is relevant to the position Unique applicable skills Academic Discipline (faculty pay ranges reflects 9-month annual salary) To learn more about Cornell's non-union staff job titles and pay ranges, see Career Navigator.
Union Positions The hiring rate of pay for the successful candidate will be determined in accordance with the rates in the respective collective bargaining agreement.
To learn more about Cornell's union wages, see Union Pay Rates.
Current Employees:
If you currently work at Cornell University, please exit this website and log in to Workday using your Net ID and password.
Select the Career icon on your Home dashboard to view jobs at Cornell.
Online Submission Guidelines:
Most positions at Cornell will require you to apply online and submit both a resume/CV and cover letter.
You can upload documents either by dragging and dropping them into the dropbox or by using the upload icon on the application page.
For more detailed instructions on how to apply to a job at Cornell, visit How We Hire on the HR website.
Employment Assistance:
For general questions about the position or the application process, please contact the Recruiter listed in the job posting or email email protected .
If you require an accommodation for a disability in order to complete an employment application or to participate in the recruiting process, you are encouraged to contact Cornell University's Office of Institutional Equity and Title IX at voice (607) 255-2242, or email at email protected .
Applicants that do not have internet access are encouraged to visit your local library, or local Department of Labor.
You may also visit the office of Workforce Recruitment and Retention Monday - Friday between the hours of 8:
30 a.
m.
- 4:
30 p.
m.
to use a dedicated workstation to complete an online application.
Notice to Applicants:
Please read the required Notice to Applicants statement by clicking here.
This notice contains important information about applying for a position at Cornell as well as some of your rights and responsibilities as an applicant.
EEO Statement:
Diversity and Inclusion are a part of Cornell University's heritage.
We are a recognized employer and educator valuing AA/EEO, Protected Veterans and Individuals with Disabilities.
We also recognize a lawful preference in employment practices for Native Americans living on or near Indian reservations.
Cornell University is an innovative Ivy League university and a great place to work.
Our inclusive community of scholars, students, and staff impart an uncommon sense of larger purpose, and contribute creative ideas to further the university's mission of teaching, discovery, and engagement.
2021-11-05.
Estimated Salary: $20 to $28 per hour based on qualifications.
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