Guest Services Representative - Full Time
Rasa Spa Rasa Spa Ithaca, NY Ithaca, NY Full-time Full-time $17 - $18 an hour $17 - $18 an hour 12 days ago 12 days ago 12 days ago Qualifications Proficiency in Microsoft Office programs Excellent organizational, written, and communication skills Excellent interpersonal skills and professional demeanor Detail oriented Ability to maintain professional appearance Flexibility with work schedule, including evenings, weekends, and holidays Preferences Proficiency in current spa booking software Experience working in the spa industry Experience working in retail Requirements Uphold Rasa Brand Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner to the highest quality.
Create and maintain an atmosphere of warmth and professionalism Maintain the space (refill water pitchers, locker rooms, clean sandals, etc) Provide timely reports to spa administration Handle phone and in-person inquiries in a timely and professional manner Coordinate daily operations and traffic flow of spa Have ability to handle client feedback with grace, maturity, and professionalism Complete daily opening/closing checklists Daily Operations Ensure service provider shifts are covered in the event of illness or absence.
Regular detailed assessments of entire facility including at the beginning and end of all shifts, ensuring repairs and maintenance are handled in a timely manner.
Ability to count and report cash drawer and credit card sales daily.
Comfort level with locking Spa at close of hours of operation.
Keep a keen eye to the schedule with a goal of optimizing all bookings for efficiency.
Special Requirements Ability to lift 25 pounds Ability to move quickly through 5,000 square-foot space Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour
Benefits:
401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule:
8 hour shift Supplemental pay types:
Commission pay Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Create and maintain an atmosphere of warmth and professionalism Maintain the space (refill water pitchers, locker rooms, clean sandals, etc) Provide timely reports to spa administration Handle phone and in-person inquiries in a timely and professional manner Coordinate daily operations and traffic flow of spa Have ability to handle client feedback with grace, maturity, and professionalism Complete daily opening/closing checklists Daily Operations Ensure service provider shifts are covered in the event of illness or absence.
Regular detailed assessments of entire facility including at the beginning and end of all shifts, ensuring repairs and maintenance are handled in a timely manner.
Ability to count and report cash drawer and credit card sales daily.
Comfort level with locking Spa at close of hours of operation.
Keep a keen eye to the schedule with a goal of optimizing all bookings for efficiency.
Special Requirements Ability to lift 25 pounds Ability to move quickly through 5,000 square-foot space Job Type:
Full-time Pay:
$17.
00 - $18.
00 per hour
Benefits:
401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Schedule:
8 hour shift Supplemental pay types:
Commission pay Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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