Guest Services Agent/Night Auditor
Hampton Inn by Hilton Ithaca Hampton Inn by Hilton Ithaca Ithaca, NY Ithaca, NY Part-time Part-time $16 - $17 an hour $16 - $17 an hour 1 day ago 1 day ago 1 day ago Hotel Front Desk / Guest Service Agent Bean Innovator, a Motivator, a Leader, a Team Player - Most of all, Be Baywood! With our It's My Pleasure! philosophy we have become one of the Nation's fastest growing hotel development & management companies.
Join us as our Hotel Guest Service Agent/Night Auditor at our Hampton Inn Ithaca located at 337 Elmira Road, Ithaca, NY 14850.
We are a 66-room property.
To complete application - Please visit the property Monday - Friday between 10AM-4PM Successful Candidate will be able to :
Work all shifts with open availability.
Previous hotel Front Desk experience is preferred; however, ability gained through 1
years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.
Hilton experience a plus but not required.
Must possess excellent public relations skills and warm and friendly attitude
Summary:
Ensures guest satisfaction by providing courteous and efficient service.
Responsible for the accurate registration, posting of charges, and check-out of guests.
Handles guest questions and concerns as required by management.
Adheres to specific Brand Standards as required.
Job Duties Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.
Coordinates the delivery of guest services by other hotel departments and outside businesses.
Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system.
Assists guests upon arrival and handles check-in procedures swiftly and accurately, as per brand and Baywood requirements.
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximizes room revenue and occupancy levels through suggestive selling for upsell potential as well as walk in guests.
Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests.
Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit.
Operates the department's cash register.
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication.
Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.
Operates the franchise terminal and performs designated maintenance tasks.
Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.
Maintains procedures for credit control and handling of financial transactions.
Maintains procedures for security of monies, guest security and emergency procedures.
Receives departmental-related guest complaints and ensures corrective action is taken.
Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up.
Performs other assignments as requested.
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards.
Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.
Transfers charges and deposits to master accounts.
Closes necessary accounts at month end.
Prepares final reports of all daily revenue summaries.
Posts all room and tax revenues and late charges.
Ensures all revenues, adjustments,taxes and gratuities are accurately distributed from POS system (at some properties) Operates and/or understands in-house computer systems.
Maintains positive communication with accounting department.
Follows all company policies and procedures as outlined in Policy Manual.
Is skilled in and responsible for Life Safety Procedures and equipment.
Participates (at some properties) in MOD schedule.
Additional duties may be added at any time at the discretion of management.
Baywood Hotels is an Equal Opportunity employer and a drug-free workplace.
M/F/Vets/Disabled Job Type:
Part-time Pay:
$16.
00 - $17.
00 per hour Expected hours:
16 - 24 per week
Benefits:
Employee discount Flexible schedule Paid time off Schedule:
8 hour shift Evening shift Holidays Night shift Overtime Weekends as needed Work setting:
In-person COVID-19 considerations:
All employees and guests are encouraged to wear a mask and social distance when possible.
Several sanitation stations are setup in high traffic areas & public areas are routinely sanitized.
Ability to commute/relocate:
Ithaca, NY 14850:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel
Experience:
1 year (Preferred) Shift availability:
Night Shift (Required) Overnight Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Join us as our Hotel Guest Service Agent/Night Auditor at our Hampton Inn Ithaca located at 337 Elmira Road, Ithaca, NY 14850.
We are a 66-room property.
To complete application - Please visit the property Monday - Friday between 10AM-4PM Successful Candidate will be able to :
Work all shifts with open availability.
Previous hotel Front Desk experience is preferred; however, ability gained through 1
years related employment (customer service) or on-the-job training may substitute for actual Front Desk experience.
Hilton experience a plus but not required.
Must possess excellent public relations skills and warm and friendly attitude
Summary:
Ensures guest satisfaction by providing courteous and efficient service.
Responsible for the accurate registration, posting of charges, and check-out of guests.
Handles guest questions and concerns as required by management.
Adheres to specific Brand Standards as required.
Job Duties Provides courteous guest service by responding promptly and efficiently to inquiries, requests, complaints, and by accurately processing guest mail and messages.
Coordinates the delivery of guest services by other hotel departments and outside businesses.
Processes all incoming and outgoing reservation and cancellation requests in a timely manner by mail, telephone, in person, and via the franchise system.
Assists guests upon arrival and handles check-in procedures swiftly and accurately, as per brand and Baywood requirements.
Handles check-out procedures swiftly and accurately and assists guests on departure.
Maximizes room revenue and occupancy levels through suggestive selling for upsell potential as well as walk in guests.
Has knowledge of marketing programs applicable to the hotel, local area, and all hotel functions and outlets, and properly presents the programs to guests.
Handles departmental accounting of monies, receipts, guest accounts, and other forms of credit.
Operates the department's cash register.
Maintains information and communication sources such as, log book, franchise directories, checklists, and electronic communication.
Operates PBX (switchboard) equipment to handle incoming calls, outgoing calls, wake up calls, do-not-disturbs and the paging of guests, as well as maintains guest and staff privacy and security.
Operates the franchise terminal and performs designated maintenance tasks.
Has understanding of in-house computers and monitors computer accuracy to ensure maximum occupancy.
Maintains procedures for credit control and handling of financial transactions.
Maintains procedures for security of monies, guest security and emergency procedures.
Receives departmental-related guest complaints and ensures corrective action is taken.
Completes brand specific log and follows brand protocol for guest complaints, including escalation to management if needed, and completed follow up.
Performs other assignments as requested.
Adheres to departmental communication through the effective use of staff meetings, log books, and bulletin boards.
Audits all accounts to ensure they balance, to include such accounts as tray and city ledger, reservation deposits, credit card accounts, and room, food & beverage, and banquet charges.
Transfers charges and deposits to master accounts.
Closes necessary accounts at month end.
Prepares final reports of all daily revenue summaries.
Posts all room and tax revenues and late charges.
Ensures all revenues, adjustments,taxes and gratuities are accurately distributed from POS system (at some properties) Operates and/or understands in-house computer systems.
Maintains positive communication with accounting department.
Follows all company policies and procedures as outlined in Policy Manual.
Is skilled in and responsible for Life Safety Procedures and equipment.
Participates (at some properties) in MOD schedule.
Additional duties may be added at any time at the discretion of management.
Baywood Hotels is an Equal Opportunity employer and a drug-free workplace.
M/F/Vets/Disabled Job Type:
Part-time Pay:
$16.
00 - $17.
00 per hour Expected hours:
16 - 24 per week
Benefits:
Employee discount Flexible schedule Paid time off Schedule:
8 hour shift Evening shift Holidays Night shift Overtime Weekends as needed Work setting:
In-person COVID-19 considerations:
All employees and guests are encouraged to wear a mask and social distance when possible.
Several sanitation stations are setup in high traffic areas & public areas are routinely sanitized.
Ability to commute/relocate:
Ithaca, NY 14850:
Reliably commute or planning to relocate before starting work (Required)
Experience:
Hotel
Experience:
1 year (Preferred) Shift availability:
Night Shift (Required) Overnight Shift (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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